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*Please note: For up to date information regarding COVID-19 vaccines in BC, including information about Clinically Extremely Vulnerable patients, please visit the Government of BC's Vaccine Response page.
You can also click on this link for information from the Doctors of BC.

*Note that the physicians at the Wilson Centre are confident in the safety and efficacy of the COVID-19 vaccines that have been approved for use in Canada and are recommending that all patients get their vaccine. Please refrain from calling the clinic specifically to discuss the vaccine as all relevant information can be accessed through the links provided above.

Dear Patients:

We would like to thank you for your patience and welcome you back in the office as we are progressing to in person appointments again.

We will be running flu clinics starting in mid-October with dates still to be determined.
Online booking will be available come mid October and you will be able to book routine in office appointments online. You will still need to call the office to book any complex issues, procedures or longer appointments.

We are a very busy office and appreciate your patience and understanding as both doctors and staff are doing their very best to accommodate appointment bookings in a timely manner. However, each of our doctors have full practices and many of the doctors only work part time. As such, it may take some time to book an appointment.

Of course, we will always try and accommodate urgent issues.

Your assistance in managing your timelines would be appreciated.

Whenever possible, please book follow up appointments, paps, immunizations, etc in advance.
Prescription refills should be booked at least two weeks in advance.

Just a couple of other reminders:

Patients are under the care of their specific doctor and not a patient of Wilson Centre Family Practice as a whole. In most circumstances appointments must be booked with your family doctor.
Telephone appointments are to be treated the same as an in office appointment. Our physicians have a dedicated time slot specifically for your telephone appointment and we ask that you please respect this time. If you do not answer your phone or show up for an in office appointment you may be billed a no show fee at your doctor’s discretion. Appointments are in high demand and a missed appointment is a time another patient could be receiving medical care.
To ensure your privacy, please schedule your telephone appointments at a time where you are in a quiet, private setting, not while you are working or driving a vehicle.
Wilson Centre Family Practice has a No Abuse Policy. Physical and verbal abuse, which includes screaming, swearing, and threats directed at doctors and staff will not be tolerated and you will be terminated from the clinic should this occur.

Thank you from all of us at Wiilson Center Family Practice.

Virtual Appointments

The physicians at Wilson Centre Family Practice recognize the importance of social distancing during this time of COVID-19. In keeping with our goal to reduce the risk of exposure to COVID-19 for our patients and staff, we have started a Virtual Appointment service.

To use the Virtual Appointment Service:

Call the clinic at 604-942-7227 to book your virtual appointment 
Review information about consent for electronic communication by clicking here
Join the virtual waiting room by clicking here

Regular Office Hours

Monday-Friday: 8:00AM-5:00PM
Saturday: 9:00AM-1:00PM
Sunday: Closed
Closed statutory holidays
Phones open 8:00AM-4:30PM
Phones closed between 12:00PM and 1:00PM for lunch.
**Individual doctors schedules will vary.

Contact

Phone (604) 942-7227
Fax (604) 942-7053
Address: 1-2185 Wilson Ave
Port Coquitlam, BC V3C 6C1

Clinic Policies

Appointments

Cancellations

Prescription Refills

For appointment bookings please call (604) 942-7227.

On line booking is also available. Please see the front desk to register.

Phone lines are busiest 8:00-10:00 am and 1:00-2:00 pm. For non urgent matters and to reduce your wait time on hold, we encourage you to phone outside these times.

If requesting a prescription, please try to bring a list of the medications you need refilled.

If you are following up regarding specific results, you may wish to confirm that these have been received prior to your appointment.

Please cancel your appointment 24 hours in advance to avoid a fee - $30 for 10 minute appointments or $50 for longer appointments including physicals, procedures and counselling.

With enough notice, we can offer the appointment to another patient and ensure all our appointment times are filled. This will help improve service to our patients by reducing how long our patients have to wait to see their doctor.

We do not refill prescriptions by phone or fax. Prescriptions are carefully timed to finish when follow up between a patient and physician is due. Please book an appointment if you require a prescription refill. In case of emergency, your pharmacist is able to provide an emergency supply.

Referrals

Results

Conduct

We are unable to accept phone referrals. If you require a referral, please book an appointment with your own doctor.

If a referral has been made by your doctor, your patience in receiving your appointment date is appreciated.

Unfortunately wait lists are long and, depending on the specialty, wait times to hear about your appointment can range from one week to many months.
Once the initial referral has been made you are welcome to call your specialist's office to inquire.

Please book an appointment with your doctor to discuss results. Our staff are unable to disclose results over the phone.

Our staff do their best to provide excellent care. Our clinic hosts 15 doctors and serves thousands of patients. While we understand that health care interactions can be frustrating, inappropriate behaviour towards our staff or clinic will not be tolerated and will result in discontinuation of care.